Quality Control

Our Mission

We are committed to creating more flexible tour culture while supporting local college students and small business. Our top priority is to ensure safety of our customers and student guides, and therefore, Welcome by MELLIVE has a professional procedure to hire and train our tour guides. 

Tour Guide Trainig

After receiving a tour guide application, our team arranges an interview with the applicant. We share our vision and policy, and double check if all information provided is true and correct. Upon agreement, our tour guides will have a paid training session so we get better prepared to offer best experience for our customers. 

100% Refund Policy

After receiving a tour guide application, our team arranges an interview with the applicant. We share our vision and policy, and double check if all information provided is true and correct. Upon agreement, our tour guides will have a paid training session so we get better prepared to offer best experience for our customers.